Terms & Conditions

Please read carefully

 

 

Welcome to Unique Images by Chrissie,  offering brand development & web design services.

 

The following terms and conditions (these "Terms of Service"), govern your access to and use of the Unique Images by Chrissie website, including any content, functionality and services offered on or through  (the "Site")

 

HOURS OF OPERATION:

  • MONDAY - FRIDAYS: 10AM - 7PM (Eastern Time)

  • Sunday & Holidays: Closed

PAYMENT + EXPENSES:

  • Payments are submitted through the website ONLY! This is to ensure that your order is noted and done on time. 

  • I do not accept orders on any other platform other than my website or email address (uniqueimagesbychrissie@gmail.com). If you message me on other platforms about starting a project, you will not receive a response.

  • Payment should be made in the method and manner specified by Unique Images by Chrissie.

REFUNDS & CANCELLATION:

  • Refunds cannot be given after work has began on your project unless there is a serious error on 'Unique Images by Chrissie' end.

  • If for any reason you wish to cancel the project, please note that you will not be reimbursed and your project progress will come to an end. If you wish to re-book the service after cancellation, you will be subject to paying the price of the service again.

  • If there was an error in your order, please email Chrissie, immediately and we can come to a resolution.

  • If a client is deemed disrespectfully or difficult to work with, Unique Images by Chrissie reserves the right to cancel project and refund, without notice.

 

CONTACT:

  • All communication is done strictly via email. I do not answer messages about orders on any other platform.

  • Please be advised Unique Images by Chrissie works on many orders at the same time and there may be short periods of time where you do not receive any contact until there is something to produce for your approval.

  • If you have any concerns, please email at uniqueimagesbychrissie@gmail.com

 

TURNAROUND TIME:

  • All artwork takes between 7-14 business days ( LOGO DESIGN, FLYERS, BUSINESS CARDS, MOTION GRAPHICS

  • 2-4 WEEKS FOR WEBSITE DESIGN, BRANDING PACKAGES AND LARGER PROJECTS.

  • Depending on the workload, artwork may take less or more time than advertised. You will be notified if there is a significant delay to your project.

  •  I do not offer rush fees.

 

REVISIONS + PROOFS:

  • The design process will be done in rounds. Round One is the first designs, Round Two and up are revisions.

  • You will receive several proofs in the first round, the number of which is dependent on the product.

  • You will receive 2 free revisions to the proofs. Anything above 2 revisions will be subject to a $50 per revision fee.

 

FORMATS:

  • Files will be sent in the following formats: PNG, PDF,AI and JPG.

  • You will receive logo designs in several colorways for different purposes.

  • Photos are sent via Wetransfer, Dropbox or Pixieset. We do not offer printing services for photos.

  • I do not send PSD files.

 

FINAL PRODUCT:

  • Once the final product is complete and approved, the design process will come to an end. Please ensure that you are satisfied with everything when you approve the final design. 

  • If there is an error on UNIQUE IMAGES BY CHRISSIE'S end (spelling, etc.), UNIQUE IMAGES BY CHRISSIE will fix it free of charge. However, changes such as colours, font etc. after final approval will be subject to a $50 revision fee.

 

TRANSFER OF RIGHTS:

  • Once final work is sent, client has free reign as to what to do with their product. They must, however, under no circumstances sell the graphics to a third-party.

  • Client does not have to display Unique Images by Chrissie name when posting the work completed, but Client may not seek to mislead others that the work was created by anyone other than Unique Images by Chrissie .

  • Draft files and samples of designs are property of Unique Images by Chrissie and shall not be used in any way or posted onto social media.

GHOSTING CLAUSE:

  • Any client who books a service and disappears after 2 weeks of no show , no call, no response..you will receive 2 follow up emails. If emails are not responded to after a 2 week period and no formal agreement made between the client and Chrissie, Project will be deemed as fortified and no refund will be provided. If Client would like to continue after 2 months a restart fee of $150 will be charged before project resumes. 

C.Allen

  Owner & Designer

Business Hours

MONDAY - FRIDAY : 9am- 6pm

CLOSED: WEEKENDS + HOLIDAYS

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